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Store Policies

Relentless MTG Store Policies

About Relentless_MTG -- We have been selling Magic the Gathering cards online since 2005.  While selling mostly on ebay, we amassed over 19000 feedback, 99.99% positive.  We grade our cards accurately and ship safely and promptly.  We look forward to doing business with you and try to provide the best service possible.

Shipping -- Shipping cost is calculated by weight, and several shipping options are available.

We ship three times a week -- Monday, Wednesday, and Friday, except for holidays.  You will receive an automated email including tracking information when your order is mailed.  We are based in Florida, USA, so orders to the West Coast may take more time to arrive. 

International orders can take 2-3 weeks to arrive, depending on your country's customs agency.  We will not falsify Customs Forms for international packages as this is against the law.

All cards are protected with hard plastic toploaders and shipped in bubble-mailers.  Exception: if you purchase from 1-4 cards, we reserve the right to ship the card(s) in a toploader in a plain white envelope. 

Relentless MTG Card Grading --
NM/ Near Mint -- This Magic card looks like it was just pulled from a pack.  No visible flaws.
EXC/ Excellent -- This mtg card has a minor blemish or shows light play, but is still in great shape.
Very Good -- This card has been played.  It may have wear around the edges, finger marks, small stains or scratches, but the card is not "beat"
Good -- This card shows heavy play wear and may have scratches and/or whitening of the card edges.  The card can still be played in a card sleeve.
Poor -- A heavily played card that has been torn, dented, written on or creased

Return Policy --  If there is any problem with your order, please contact us at sales@relentlessmtg.com.  Most minor issues can be resolved promptly.  We do accept returns within seven days of delivery.

Refunds -- Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

Your Privacy
RelentlessMTG is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does
RelentlessMTGprotect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

RelentlessMTGdisclose the information it collects to outside parties?
RelentlessMTG does not sell, trade, or rent your personal information to companies not affiliated with RelentlessMTG. RelentlessMTG may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

RelentlessMTG may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of RelentlessMTG, our users, or others.

In Summary
RelentlessMTG is committed to protecting your privacy. We use the information we collect on the site to make shopping at RelentlessMTG.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by
RelentlessMTG. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

RelentlessMTG also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and RelentlessMTG has no control or influence over their policies. Please check the policies of each site you visit for specific information. RelentlessMTG cannot be held liable for damage or misdoings of other sites linked or otherwise.